SUPPORT

We're here to help — by phone or email.

Questions about a deposit, a redemption code, or a receipt from a participating store? Give us a call during phone support hours, or email us anytime.

PHONE SUPPORT HOURS

9:00 AM – 12:30 PM MST

Monday through Friday, excluding federal holidays

(800) 555-0119

Calls placed outside these hours will reach an automated line. Leave a message with your name, transaction ID (if available), and a callback number, and a support representative will return your call the next business day.

EMAIL SUPPORT

Available 24/7

We respond within 2 working days

help@tillcoin.org

COMMON TOPICS

Lost or stolen receipt

Since receipts are bearer instruments, we're unable to reissue or recover funds from a lost or stolen receipt. Report it to us anyway so we can flag the transaction ID.

Redemption code not working

Double check the code was entered without spaces or hyphens. If it still doesn't work, call in with your transaction ID from the receipt.

Identity verification

Questions about the KYC redemption path or accepted documents. Verification can take up to 5 working days to complete.

Store partner inquiries

Own a local store and want to offer TillCoin deposits at the register? Call during support hours to ask about onboarding.